Vauliys | Digital Designer, Content Creator, and Artist based in Australia

Frequently Asked Questions

Have a question that isn't listed? Feel free to shoot over an email and I'll get back to you as soon as possible!

store@vauliys.com

General

Shipping

Orders

What is a "preorder"?

A pre-order is an item that is currently not in stock and will have a longer than usual production and processing period. To keep up to date with the production of your pre-order item please click here.

How will I know when you're restocking?

How come I haven't recieved my Newsletter Welcome discount?

Due to my shop being on a "starter" plan via shopify - this means all Newsletters are sent out manually. On the first of every month I will export a CSV file containing all Newsletter subscribers, import the CSV to Shopify and then send out a Welcome email containing your discount code. Thank you for your patience!

I placed a digital order but haven't recieved it?

I'm so sorry for the inconvience! Sometimes my shop has some lag when delivering emails, please kindly check if the email has been sent to you spam. If it's not there please contact store@vauliys.com so I can fix this for you!

Processing Time

Orders are typically processed within 5-14 business days. If I encounter any significant delays due to stock issues or other unforeseen circumstances, I will get in touch directly to provide updates. If your order includes a pre-order item, all items will be shipped together once the pre-order item is in stock.

Delivery Times: Domestic Shipping (Australia)

Australian Standard shipments are usually delivered within 3-7 business days. This comes at a flat rate of $11.00 AUD, and I do offer free shipping for orders over $80 AUD. For those in a hurry, I offer an express shipping option that aims to get your items to you within 1-3 business days. Prices are based on Australia Post Express shipping rate.

Delivery Times: International Shipping

Please note that delivery times and costs can fluctuate based on the destination, package weight, and the carrier. It's also worth keeping in mind that customs and import taxes may apply for international orders, which customers are responsible for. Vauliys holds no responsibility for any customs-related delays.

Couriers used: Australia Post
Disruptions and Delays: International delivery disruptions and service updates.

What countries do you ship to?

I ship to countries within:
Oceana: Australia, New Zealand
North America: United States of America, Canada, Mexico
South America: Brazil
Europe: United Kingdom
Asia: China, Hong Kong, India, Japan, Malaysia, Signapore, South Korea, Phillipines, Thailand, Turkey, Vietnam

The places I ship to are based on Australia Post allowances, but also customers who have purchased my digital brushes. However, at this moment I currently do not ship to any countries in the EU (European Union) due to the GDPR regulations but I'm working on it!

If your country is not listed please reach out to store@vauliys.com and I'll see what I can do.

I placed an order for a preorder item, how can I keep up to date on what's happening in production?

I post frequent production updates on my shop! If you're ever curious what stage I'm at in production, you can go to the product page of the item you purchased, scroll down, and you will see a list of updates with the dates they were posted.

My order arrived damaged, what do I do?

I'm so sorry about that! I do my best to wrap each order to prevent damage during transit but accidents can happen. If your order arrives damaged please send me an email at store@vauliys.com. In the email please include your order number and photos of the damage so I can best assist you in receiving a new one.